1. Introduction
AUREXIS SOLUTION ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, utilize our Client Portal, or engage our digital architecture and AI automation services. We comply with the Personal Data Protection Act (PDPA) of Malaysia and adhere to global best practices for data security.
2. Information We Collect
We only collect information necessary to deliver high-performance digital solutions and manage our relationship with you:
- Identity & Contact Data: Name, email address, phone number, company name, and job title (e.g., when booking a Strategy Session via Cal.com).
- Account Data: Secure authentication credentials for accessing the Aurexis Client, Admin, or Sales portals.
- Technical & Usage Data: IP addresses, browser types, operating systems, and telemetry data regarding how you interact with our website.
- Financial Data: Billing information necessary for processing payments. We never store full credit card numbers; transactions are processed via third-party gateways such as Stripe.
3. How We Use Your Data
We utilize your information to engineer your solutions and run our operations smoothly:
- To execute Master Service Agreements (MSAs) and deliver custom AI, web, and app ecosystems.
- To manage Client Portal access, project roadmaps, and support ticketing.
- To send administrative information, invoices, and critical system updates.
- To deliver targeted digital growth campaigns and marketing communications (with opt-out options).
4. Data Sharing & Third-Party Infrastructure
We will never sell, rent, or trade your personal or company data. Data is shared only with trusted enterprise partners providing our infrastructure, including:
- Cloud hosting and databases (e.g., Vercel, Supabase, AWS).
- Artificial Intelligence API providers (e.g., OpenAI, Anthropic) using enterprise endpoints that prohibit public model training on your data.
- Payment processors and scheduling tools (e.g., Stripe, Cal.com).
5. Data Security
We implement enterprise-grade safeguards such as Row-Level Security (RLS), encryption, and continuous monitoring to protect your data against unauthorized access, alteration, or destruction. While we strive for absolute security, no internet transmission can be guaranteed 100% secure.
6. Your Rights
You have the right to access, correct, update, or request deletion of your personal data stored in our systems. To exercise these rights or ask questions about this policy, contact us at aurexissolution@gmail.com.