04 · Your Leads

Every enquiry landed in one WhatsApp, mixed in with everything else.

Connect is the WhatsApp side of Aurexis — from moving your business off a personal number, to a fully automated channel that captures, qualifies, books and follows up while you're doing the work.

Get a Quote WhatsApp us

Meta is changing WhatsApp billing on 1 October — service replies and utility messages inside the 24-hour window become billable. A payment method must be on file with Meta by 30 September. Full detail below.

Every enquiry answered, logged and routed

The Problem

Whoever replies first gets the job.

Customers already message businesses on WhatsApp — the question is whether anyone answers fast enough, and whether the enquiry survives being buried in a personal chat list. When it doesn't, the enquiry goes to whoever replies first. That's usually not you.

What Connect fixes

Enquiries arriving in someone's personal WhatsApp, mixed in with everything else
No way to tell a serious buyer from a casual question
No way to flag what's urgent, so urgent waits with the rest
After-hours messages read the next morning — by which time they've called someone else
No record of who asked what, or what was promised

import { onMessage } from '@/lib/whatsapp';

onMessage(async (msg) => {

const lead = await leads.upsert(msg.from);

// after hours? the bot still answers

if (!isOpen(now())) {

return reply(msg, 'away', { opens: '9am' });

}

const intent = await classify(msg.text);

await route(lead, intent);

});

export const templates = ['greeting', 'reminder'];

import { onMessage } from '@/lib/whatsapp';

onMessage(async (msg) => {

const lead = await leads.upsert(msg.from);

// after hours? the bot still answers

if (!isOpen(now())) {

return reply(msg, 'away', { opens: '9am' });

}

const intent = await classify(msg.text);

await route(lead, intent);

});

export const templates = ['greeting', 'reminder'];

import { onMessage } from '@/lib/whatsapp';

onMessage(async (msg) => {

const lead = await leads.upsert(msg.from);

// after hours? the bot still answers

if (!isOpen(now())) {

return reply(msg, 'away', { opens: '9am' });

}

const intent = await classify(msg.text);

await route(lead, intent);

});

export const templates = ['greeting', 'reminder'];

import { onMessage } from '@/lib/whatsapp';

onMessage(async (msg) => {

const lead = await leads.upsert(msg.from);

// after hours? the bot still answers

if (!isOpen(now())) {

return reply(msg, 'away', { opens: '9am' });

}

const intent = await classify(msg.text);

await route(lead, intent);

});

export const templates = ['greeting', 'reminder'];

// qualify before a human steps in

const score = scoreLead({

service: answers.service,

timeline: answers.timeline,

budget: answers.budget,

});

if (score >= 7) {

await assign(lead, 'front-desk');

await notify(team, 'hot-lead', lead);

}

await sheets.append('Leads', lead);

// qualify before a human steps in

const score = scoreLead({

service: answers.service,

timeline: answers.timeline,

budget: answers.budget,

});

if (score >= 7) {

await assign(lead, 'front-desk');

await notify(team, 'hot-lead', lead);

}

await sheets.append('Leads', lead);

// qualify before a human steps in

const score = scoreLead({

service: answers.service,

timeline: answers.timeline,

budget: answers.budget,

});

if (score >= 7) {

await assign(lead, 'front-desk');

await notify(team, 'hot-lead', lead);

}

await sheets.append('Leads', lead);

// qualify before a human steps in

const score = scoreLead({

service: answers.service,

timeline: answers.timeline,

budget: answers.budget,

});

if (score >= 7) {

await assign(lead, 'front-desk');

await notify(team, 'hot-lead', lead);

}

await sheets.append('Leads', lead);

const audience = contacts.filter(

(c) => c.optIn && !c.unsubscribed,

);

// marketing template, consented list only

await broadcast({

category: 'marketing',

to: audience,

});

onReply('STOP', (c) => contacts.optOut(c));

const audience = contacts.filter(

(c) => c.optIn && !c.unsubscribed,

);

// marketing template, consented list only

await broadcast({

category: 'marketing',

to: audience,

});

onReply('STOP', (c) => contacts.optOut(c));

const audience = contacts.filter(

(c) => c.optIn && !c.unsubscribed,

);

// marketing template, consented list only

await broadcast({

category: 'marketing',

to: audience,

});

onReply('STOP', (c) => contacts.optOut(c));

const audience = contacts.filter(

(c) => c.optIn && !c.unsubscribed,

);

// marketing template, consented list only

await broadcast({

category: 'marketing',

to: audience,

});

onReply('STOP', (c) => contacts.optOut(c));

What We Build

WhatsApp that
answers for you.

One-off setup. Move up a tier later as you're ready.

Management Plans

Keep it working, keep it selling.

Monthly. A WhatsApp channel left alone drifts — templates expire, flows break when your services change, and campaigns stop performing. These plans keep it working and keep it selling.

Care

RM785/mo

Account monitoring and uptime
Template maintenance and renewals
Flow adjustments 1 hr/mo
Monthly performance report

Manage

RM1,625/mo

Everything in Care

Flow adjustments 4 hrs/mo
2 broadcast campaigns built and sent/month
New template creation and Meta approval
Follow-up sequence optimisation
Lead quality review

Scale

RM3,250/mo

Everything in Manage

Flow adjustments 10 hrs/mo
4 broadcast campaigns/month
AI tuning and new intents
A/B testing on campaigns
Priority support
Multiple numbers supported
Quarterly strategy call

Which plan fits you?

Just need the channel kept working and templates validCare
Want to actively market to your list and improve conversionManage
Run WhatsApp as a primary sales channelScale

Additional hours beyond your plan: RM250/hour.

Understanding the Three Bills

Three bills. No surprises.

Most businesses are surprised by their first WhatsApp invoice because three separate charges land from three different places. We tell you upfront so you can budget properly.

01
Meta
Charged by Meta directly to your account
Per message sent, billed to the card on your Meta Business account.
02
Platform
Charged by your messaging platform provider
Monthly software fee for the inbox, automation and dashboard. Typical range: RM150–1,200/month.
03
Aurexis
Charged by us
Setup fee, then your monthly management plan. We don't mark up Meta fees or platform fees.

Meta message rates (Malaysia)

MarketingPromotions, offers, re-engagement. Opt-in required.RM0.3467/msg
UtilityOrder updates, appointment reminders, delivery notices.RM0.0564/msg
AuthenticationOne-time passcodes, login verification.RM0.0564/msg
ServiceYour replies within 24 hours of a customer message.See the change note below.

A marketing broadcast to 1,000 contacts costs roughly RM347 in Meta fees alone. Choosing the right category matters — sending an appointment reminder as a marketing template instead of a utility one costs about six times more.

What a real month looks like

Platform feeRM299
2 broadcasts to 1,000 contactsRM694
500 appointment reminders (utility)RM28
Aurexis Manage planRM1,625

Total≈ RM2,646

Illustrative only. Your actual Meta cost depends entirely on how many messages you send and in which category.

Changing 1 October 2026

Each business number gets 1,000 free service messages per month. Beyond that, they're charged at the utility rate (RM0.0564). The allowance resets monthly and doesn't roll over.
Utility templates sent inside an open 24-hour window become billable from the first message — the 1,000 free allowance does not cover them.
Incoming customer messages stay free, and the 72-hour window opened by Click-to-WhatsApp ads stays free.
We build your flows to work with this — deflecting routine questions to automation, keeping threads efficient, and using the right message category every time.

Action required: a payment method must be on file with Meta before 30 September 2026, or service message delivery stops.

Compliance is built in from Growth upward — recorded opt-in capture, an unsubscribe path that actually works, and a contact list that separates consented from non-consented numbers. PDPA 2024 penalties reach RM1,000,000; direct-marketing breaches up to RM200,000 or 2 years. Broadcasting without compliance is what gets accounts banned and businesses fined.

Add-ons

More channels, more ways to close.

Add to any Connect package. One-off unless stated.

Tell us about your enquiries.

Tell us what you need. We'll WhatsApp you within a business day to book a call.

1Send this form — it takes about a minute.
2We WhatsApp you within a business day.
3We meet online or face to face and map out your WhatsApp flows.

Rather just chat? WhatsApp us directly

Every enquiry landed in one WhatsApp, mixed in with everything else.

Whoever replies first gets the job.

WhatsApp that answers for you.

Keep it working, keep it selling.

Care

Manage

Scale

Three bills. No surprises.

Meta

Platform

Aurexis

More channels, more ways to close.

Tell us about your enquiries.

WhatsApp that
answers for you.