A 70-year-old family parts shop in Sungai Petani, now taking enquiries from across Malaysia

Almost all of their business came from walk-ins, phone calls and word of mouth.Almost all of their business came from walk-ins, phone calls and word of mouth.

Customers outside Kedah couldn't see how much stock they carried, didn't know they sell three kinds of parts (genuine, Taiwan and used), and didn't know they're an authorised insurance panel for windscreen claims. Every "do you have this part?" question meant a phone call. Their Shopee and Lazada stores sat on their own, with nothing pointing people to them.

A website that works like their front counter.A website that works like their front counter.

It explains genuine, Taiwan and used parts in plain language so customers can choose by budget. Each service (windscreens and insurance claims, batteries, workshop jobs, buying scrap cars) has its own page. Every page has a WhatsApp button: send your car model, year and a photo of the part, and the team checks stock. Behind it is a simple admin login where staff add products with photos and prices themselves, and each product links to their Shopee or Lazada listing. We also told their story, from a bottle-recycling business to a parts dealer, with photos of the shop and warehouse, customer videos and a map. And we set it up so Google shows them when people search "auto parts Sungai Petani".

Customers now check stock over WhatsApp before they visit, instead of calling.Customers now check stock over WhatsApp before they visit, instead of calling.

People outside Sungai Petani can see what's on the shelves and order for delivery, and the team keeps the catalogue up to date without asking a developer. A business that ran on word of mouth for decades can now be found on Google.